Term and Condition

Welcome to Golden Silk Studio. By accessing or using our website, you agree to comply with the following terms and conditions. Please read them carefully before making a purchase.

1. General Use

By using this site, you confirm that you are at least the age of majority in your region, or that you have given us consent to allow any minor dependents to use this site. We reserve the right to refuse service to anyone for any reason at any time.

2. Product Information

We make every effort to describe and display our products accurately. However, as many of our items are handcrafted and made from natural materials, minor variations in color, shape, or texture may occur. These are not considered defects, but part of the product's uniqueness.

3. Pricing & Payment

All prices are listed in your selected currency and may change without notice. We accept multiple forms of secure payment as shown at checkout. Promotions and discounts are subject to change and cannot be combined unless explicitly stated.

4. Processing & Shipping

• Processing Time: Orders are processed within 7 business days.

• Delivery Time: Estimated 7–14 business days depending on destination.

• Shipping Fee: Flat rate of $30 USD worldwide.

We are not responsible for delays caused by customs, couriers, or weather conditions.

5. Order Cancellations

We reserve the right to cancel any order for reasons including suspected fraud, product unavailability, or payment issues. If your order is canceled, we will notify you immediately and process a refund.

6. Returns & Exchanges

If you are not satisfied with your purchase, please review our Return Policy.

• Items must be returned within 7 days of delivery in unused, original condition.

• Custom-made items are non-refundable unless damaged or defective.

• Return shipping is at the customer’s expense unless the return is due to our error.

For assistance, please contact support@goldensilkstudio.com with your order number and issue details.

7. Intellectual Property

All images, designs, logos, and content on this website are the property of Golden Silk Studio and may not be copied, reproduced, or used without written permission.

8. Limitation of Liability

We are not liable for any indirect or consequential damages arising from your use of our site or products, including delays, data loss, or third-party issues.

9. Privacy

We respect your privacy and protect your data in accordance with our Privacy Policy.

10. Updates to Terms

We may update these Terms & Conditions at any time. By continuing to use the site after changes are posted, you accept the updated terms.